Reservation Supervisor PT Multi Artha Semesta Grand Aston CityHall

Reservation Supervisor
PT Multi Artha Semesta

Responsibilities
1. To ensure the Reservation Staff comply with the hotel rules, policies and procedures.
2. To communicate and coordinate activities and to properly turn over to the next shift and other departments, all
uncompleted service requests, ensuring the Assistant Manager is kept informed of these activities.
3. To ensure that reservations made by telephone, facsimile, or letter are acknowledged within 12-hours of their
receipt.
4. To schedule and coordinate meetings and training for Front Office staff.
5. To know the hotel's products, facilities, activities and services provided.
6. To maintain good relations with the staff and the community.
7. To ensure all hotel documents are kept confidential.
8. To perform any other duties as assigned by the Front Office Manager and the Assistant Manager.

Requirements
Candidate must possess at least a Diploma, any field.
Required skill(s): vhp knowledge is an advantage, good revenue oriented skill, has a good correspondence skill
through email or any other cyber media, Has a good knowledge about reservation flow.
Required language(s): English
Able to speak Hokkien
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in MEDAN.
Preferably Supervisor / Coordinators specializing in Hotel Management/Tourism Services or equivalent.
Full-Time position(s) available